Member Support
Account access, verification questions, billing concerns, profile review requests, and trust & safety reports.
[email protected]
Response window: under 24 hours, 7 days a week.
Get In Touch
Contact SugarMatch - Discreet Member Support
Speak directly to the right team. Every inbox below is monitored by a real human, and every message is handled with the same Privacy Shield standard we apply across the platform. Most member queries receive a substantive reply within one business day.
Three Inboxes
Reach the Right Team
SugarMatch does not use public contact forms. We publish plain-text email addresses so your message reaches a person, not a queue - and so you stay in control of where your data goes.
Press & Media
Editorial requests, interviews, expert commentary on the 2026 sugar dating category, statistics, and brand assets for licensed coverage.
[email protected]
Response window: two business days, Monday to Friday.
Partnerships
Luxury hospitality collaborations, private club introductions, lifestyle brand alignments, and US metro launch opportunities.
[email protected]
Response window: three business days, Monday to Friday.
Registered Office
1209 Orange Street
Suite 410
Wilmington, DE 19801
United States
Our Registered Office
SugarMatch correspondence and legal notices are received at our registered US office. We do not operate a walk-in member centre - discretion is the default, including at our front door.
SugarMatch, Inc.1209 Orange Street
Suite 410
Wilmington, DE 19801
United States
For data-protection enquiries, please write to [email protected] and reference our privacy policy.
Members Lounge HQ
Wilmington, Delaware
Office hours by appointment only. Member meetings are never held on-site for privacy reasons.
Response Promise
How and When We Respond
Every email is read by a member of the SugarMatch team - not a chatbot. We confirm receipt automatically within minutes, then a specialist picks up your thread based on topic and time zone. Sensitive trust & safety reports are escalated immediately, day or night.
- Member Support: first human reply within 24 hours, 7 days a week, including holidays.
- Trust & Safety reports: reviewed within 12 hours by a senior moderator.
- Press & Media: initial reply within two business days, Monday to Friday.
- Partnerships: initial reply within three business days, Monday to Friday.
- Privacy & data requests: formal response within 30 days per US data-protection norms.
Before you write, you may find an instant answer in our FAQ or our how it works guide. For platform-wide questions about the category itself, our beginner blog is a useful primer.
Before You Write
Common Questions Before You Contact Us
A short list of the questions our inbox sees most often, with answers you can act on immediately.
Why does SugarMatch not use a contact form?
A plain-text email address keeps you in control of which data leaves your device, and it routes your message directly to a named team rather than a shared queue. It also lets you keep our correspondence inside your own encrypted inbox if you prefer.
I cannot access my account - what should I do?
Write to [email protected] from the email address tied to your SugarMatch profile. Do not share your password. A specialist will verify your identity through our standard recovery flow within 24 hours.
How do I report a profile or a safety concern?
The fastest route is the one-tap report button inside the SugarMatch app or website. If you cannot access the platform, email [email protected] with the username and a brief description - trust & safety reviews every report within 12 hours.
Can I visit your Wilmington office in person?
Our registered office is not open to walk-in members. We never hold member meetings on-site to protect everyone's privacy. Press visits are scheduled by appointment through [email protected].
Do you partner with hotels, restaurants, or private clubs?
Yes. We collaborate with selected luxury hospitality brands across major US metros. Please pitch through [email protected] with a brief, expected audience, and any existing member-facing benefits you offer.
Where can I find your legal policies?
Our full legal stack is public: read the terms & conditions, privacy policy, and cookie policy. For specific data-rights requests, email [email protected].